Frequently Asked Questions (FAQs)
Q: How do I schedule a tour? Do you accept walk-ins?
A: You can schedule a tour by calling (412) 926-5757 or submitting a contact form on our website. Yes, walk-in tours are welcomed as well.
Q: How do I apply for an apartment?
A: You can apply for an apartment in person at the time of your tour, or you may always fill out the application online by selecting the "Apply" button at the top of this page. Both options are very simple and convenient.
Q: Who needs to apply?
A: Anyone that is at or above the age of 18 must apply and will undergo our standard background screening.
Q: Are there any upfront fees?
A: We require a one-time $99 security deposit and a $50 application fee per adult to submit the application. At time of move in, there is a $199 administrative fee. If additional conditions apply upon screening, you may need to pay an additional security deposit.
Q: What documents can I use to provide proof of income?
A: You may use an employee offer letter, 2 most recent pay stubs, or last year’s tax documents.
Q: How will I know if my application has been approved?
A: You will receive a notification, typically
right away, once we have processed your screening and all documents
have been submitted. If there is a credit hold or if you have a
criminal past, this will hold up the screening process for up to 72
hours.
Q: What lease terms do you offer?
A: We offer 3 - 15 month lease terms. Pricing varies depending on desired length of a lease. Contact the office for more details.
Q: How can I pay rent and when is it due?
A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit card, or debit card. For your convenience, the portal gives you the option to add automatic payments.
Q: What utilities are included in rent?
A: All utilities are paid by the resident.
Q: Do you offer furnished apartments?
A: We do not offer furnished options, but we do work with companies that will furnish the apartment for you.
Q: Is parking available?
A: Yes, covered parking is available for $155 a month in the building. We also offer assigned uncovered parking adjacent to the building for $95 a month or covered parking at the HUB garage across the street for $140 a month.
Q: Is on-site laundry available?
A: Yes, each apartment is equipped with a full-size electric washer and dryer.
Q: Do you allow pets?
A: Yes, we are a pet friendly community. We allow up to 2 pets per apartment with a $250 non-refundable fee and an additional $35 per month, per pet. Please contact the Leasing Office for a complete list of breed restrictions.
Q: How do residents and guests access the building?
A: We have an electric fob entry system for all common area doors. Guests can use the intercom from the front lobby to contact you, at which point you can buzz them in.
Q: Can I reserve the building’s social room?
A: Yes, you may reserve our social room and lounge. The fee to reserve is $150. We also require a $500 security deposit that is placed on file in case of damages.
Q: Do you have a pool? When is it open?
A: Yes, we have a heated, saltwater pool located in our main building. Our pool is typically open from May through October (weather depending) from 8am – 9pm.
Q: What will I need to provide before I can move into my apartment?
A: We will need your
Duquesne Light electric account number and payment of the first
month's rent as well as any upfront costs such as the security
deposit and administrative fees. Please visit the resident portal
to view your account ledger for amounts due.
Q: Am I required to have renters insurance?
A: You have the option to either provide proof of a renter's insurance policy with $300,000 of liability coverage or be automatically enrolled in our Resident Liability Program for $15/month.
Q: How can I submit a maintenance request?
A: You can submit your
maintenance request online via your Resident Portal, over the phone
by calling (412) 926-5757, or in person at the Leasing Office
or Concierge desk during operating hours.
Q: What are your pool and hot tub hours?
A: The pool and hot tub hours are 9 am - 10 pm. Guests and residents are required to have a pool pass at all times.
Q: What do I do if I have a maintenance emergency?
A: If you have a maintenance emergency, please call (412) 926-5757. If your emergency occurs after normal business hours, we will need to dispatch the on-call technician.
Q: I will be moving out. What do I need to do?
A:
- Provide the Leasing Office with written notice at least 60 days prior to your lease end date. Notice can be an official letter or an email.
- Provide a forwarding address to the Leasing Office.
- Schedule your Duquesne Light electric account and any cable or internet accounts to end on the last day of your lease. Please also remember to change your address with USPS.
- Upon move-out, remove all items and trash from the apartment, make sure the apartment is clean, and return your keys and any parking passes to the Leasing Office.